As a Service Desk Co-Ordinator you will be responsible for processing incoming service requests from users and to co-ordinate timely service delivery with the Technical Service Desk staff while keeping users informed of the progress of their request. You must be able to work on your own initiative, and use your problem solving and analytical skills to provide solutions.

The posts will be based at our Headquarters in Shrewsbury. We offer a modern working environment in our new Headquarters; 37 hour working week; 23 days holiday entitlement plus Bank Holidays and additional discretionary days as determined by the Authority.

This position includes the following benefits:

Additional payment for Standby Duties
Local Government Pension Scheme
Flexible Working Hours Scheme
Paycare Healthcare Benefits Plan
Childcare Vouchers
Occupational Health Services

Closing date for applications is 12 noon on Friday 29 April 2016

Interviews will take place on 10, 13 and 18 May 2016

Shropshire Fire and Rescue Service is committed to equality and diversity at work. We positively welcome applications from disabled people and minority people who are under-represented in our Service.